Because caviar is highly perishable, we cannot accept traditional returns or exchanges. However, we are uncompromising about quality. If there is an issue with your order, we will review it and make it right.
Perishable products
Perishable products cannot be returned or refunded after a successful chilled delivery.
Problems with your order
If your order arrives warm, the seal is broken, the product or packaging is damaged, or you receive an incorrect item, do not consume the product. Contact us within 24 hours of delivery at hello@sirgeonscaviar.co with your order number and clear photos of the tin and packaging so we can review the shipment.
Changes and cancellations
We cannot change or cancel orders once they are placed. Please double-check your shipping address and requested delivery date before completing checkout.
Contact
Email hello@sirgeonscaviar.co with any questions. A real person reads every message, and you will hear back within two business days, usually sooner.